Entertainment TV 'The Bachelor' 's Colton Underwood Opens Up About Cassie Randolph's Shocking Departure "I was shocked," Colton Underwood tells PEOPLE By Aili Nahas Aili Nahas Aili Nahas is the West Coast Deputy News Editor at PEOPLE. She is also the TV deputy in Los Angeles as well as the Weddings Editor. Aili has spent nearly two decades in the entertainment industry and 12 years at PEOPLE. People Editorial Guidelines Published on March 4, 2019 10:15 PM Share Tweet Pin Email Colton Underwood thought he had found The One in Cassie Randolph, so when The Bachelor frontrunner abruptly decided to leave during the Fantasy Suite date, it sent Underwood reeling. “I was shocked,” Underwood, 27, tells PEOPLE exclusively. “I had no idea it was coming.” Randolph and Underwood’s relationship quickly progressed on the show, from close friends to a real romance. Underwood broke traditional show protocol by declaring his love for Randolph before the finale, but the 23-year-old speech pathologist couldn’t reciprocate his feelings. Willy Sanjuan/Invision/AP/REX/Shutterstock “It was right back into the trap of loving somebody who wasn’t quite there with me,” says Underwood, who was also left broken-hearted when The Bachelorette’s Becca Kufrin sent him home during her season last year. “It was very hard for me to hear.” And Underwood says that despite warnings from fellow contestants like Katie Morton, Sydney Lotuaco and Tayshia Adams that Randolph might not be ready for marriage, he never had reason to believe things wouldn’t work out. “I don’t get to see what’s happening when I’m not in the room,” he explains. “When I’m in that relationship, it’s based off my feelings and my gut and my heart. These women are entitled to their own opinions and I respect that, but they’re not in that relationship.” Rick Rowell/ABC The Bachelor‘s Cassie Randolph Addresses Docuseries That’s Currently Airing About Her and Her Ex Ultimately, Underwood admits, “I just didn’t know where Cassie was at and I tried to get those answers.” But, he says, “in my opinion there were no red flags.” Still, Underwood says the show will go on. “You’ll see a very important conversation I have with Chris Harrison and with my dad that plays an important role moving forward,” he says. “It’s definitely emotional.” The Bachelor airs Mondays (8 p.m. ET) on ABC.