Kim Kardashian West allegedly told police the concierge remained calm, despite being handcuffed and held at gunpoint

By Dan Wakeford and Aurelie Corinthios
October 05, 2016 10:28 AM

Kim Kardashian West‘s most recent police interview has shed new light on her robbery at gunpoint in Paris.

A source tells PEOPLE Kardashian West gave an extensive interview with police by phone on Tuesday in which she detailed her interactions with the critical witness in the case: the hotel concierge who brought the five masked men dressed as police officers into her room at the No Address Hotel early Monday morning.

According to the source, Kardashian West told police the concierge was handcuffed when he opened the door to the apartment for the men after bringing them upstairs via the star’s private elevator.

According to the source, Kardashian West told police the concierge was present for the entire incident. The source adds that Kardashian West told police she engaged in conversation with the concierge, asking him if they were going to die, to which the concierge calmly responded he didn’t know.

The source says Kardashian West, 35, made it clear to police that the concierge was extremely calm throughout the scenario, despite being handcuffed and held at gunpoint.

According to the source, Kardashian West told police when the robbers left, they took the concierge with them and deposited him in the lobby with his hands still cuffed.

RELATED VIDEO: New Developments on Kim Kardashian West’s Terrifying Night in Paris

The men absconded with two cellphones and nearly $11 million worth of jewelry, including a $4 million ring.

Members of the paparazzi who were assigned to follow the star during Paris Fashion Week told PEOPLE Tuesday they suspect two of the robbers were following her throughout the week.

According to the photographers, the same 15 to 17 members of the paparazzi have been following Kardashian West and her husband Kanye West for years, so when they noticed two additional men that were not out for photographs, they alerted the celebrity couple’s security.

The photographers have cooperated with police and supplied images. The Paris Prosecutor’s office has opened an investigation and Madame Agnes Thibault-Lecuivre, spokesperson for the Prosecutor’s office, told PEOPLE that “an investigation is open and at this time all possibilities are being looked at.”

Since returning to the United States and reuniting with her husband and children in New York, a source told PEOPLE Tuesday that Kardashian West is blaming herself for showcasing her ring on social media.

“Kim’s in shock …. She’s tearing herself up that she Snapchatted the ring so much and wore it all the time,” said the insider. “This incident is making her question everything. How she dresses, what she does.”

Another source previously told PEOPLE the entire Kardashian-Jenner family “is cutting down on all public appearances for the time being.”

“This scared everyone,” said the source. “They’re not taking chances …. It was a really scary situation for the entire family and it’s just not worth it to put themselves out there unnecessarily right now.”