The airline hopes their new services gives passengers a "wow" moment

By Claudia Harmata
July 02, 2019 03:50 PM
Courtesy of Delta Airlines

After 14,000 hours of testing and 1,800 customer surveys, Delta Airlines is ready to give its international flyers a whole new experience.

According to the American company, it plans to implement a completely new service for Main Cabin passengers on international flights starting in November — with free cocktails, Bistro-style dining and more. (Their domestic offerings will remain the same.)

The new experience starts when passengers board the plane and are given a hot towel service, followed by a complimentary drink, shortly after take-off — services typically reserved for first-class passengers on almost every domestic airline. The drinks include a new Bellini made with sparkling wine and peach puree.

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Courtesy of Delta Airlines

The airline also completely revamped their menu options, letting passengers choose among appetizers and large entrees, with new recipes like a Harissa shrimp appetizer. Dessert is served after dinner, with another complimentary drink, wine. Delta is hope that their new Main Cabin experience gives passengers a “wow” moment, according a press release from the brand.

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“This is about investing in every single customer who chooses Delta, no matter where they sit on the plane,” Delta’s Senior Vice President of In-Flight Service, Allison Ausband, said in the release. “The thoughtful touches we’re investing in throughout the new Main Cabin experience were designed by flight attendants with one goal in mind — delivering an exceptional experience that our customers will rave about…”

The airline worked with a design team of 24 flight attendants to create the new additions to the service, gathering crew feedback as well as the customer surveys.

Delta previously had a mixed reputation with those looking to imbibe at 30,000 feet. Tasting Table ranked them number one for “free in-flight booze,” due to their free beer and wine on Delta Shuttles and free beer wine and spirits on flights between Atlanta and Honolulu. But, as Travel + Leisure points out, they raised prices for alcoholic drinks on board by $1 to between $8 and $10 for passengers in Economy in December 2018.

 

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