It’s a dark and unthinkable phone call.
On Wednesday, shortly after dropping off her dog Brewster to be groomed at a local PetSmart, Betty Miller received a call from a vet informing her that her Bichon Frise was dead.
While under the care of the groomer, Brewster was attacked by another dog at the Dickson City, Pennsylvania, PetSmart. Store employees rushed the dog to a nearby animal hospital for treatment, but the 12-year-old canine died before he reached the vet.
Miller is upset with how the situation was handled. She feels that PetSmart should change its protocols to keep canine clients safe, including how the dogs that are groomed in the same area are handled.
She told WNEP that she feels this heartbreaking loss could’ve been avoided if PetSmart’s groomers kept the larger dog who attacked Brewster a safe distance away from the Bichon.
PetSmart has also disappointed Miller with its reaction to this tragic accident.
“We called corporate,” Miller said. “They did not reach out to us, and I was very angry about that.”
PetSmart has since released a statement about the incident.
“We are truly saddened by the loss of Brewster. The health, safety and well-being of the pets in our care is our top priority, and we immediately launched an internal investigation to better understand what led to this tragic accident. We have high standards of care in place and are actively gathering more information to determine any policy or procedural violations. We welcome all dogs, regardless of their breed, into our grooming salons provided they are well-behaved. We will remain in close contact with Brewster’s pet parent as we learn more,” reads the statement.
Unfortunately, these words won’t bring Brewster back to his mom, who never had a chance to say goodbye.
“I felt so guilty the day it happened because we would say to him, ‘You want to go bye-bye?’ and he’d hop in that car, and he didn’t know it was going to be his last ride,” Miller told WNEP. “It was hard, very, very hard. He’s been with us for 12 years. He was just a great dog.”