Entertainment Movies Chris Pratt Apologizes in Sign Language to Hearing-Impaired Fans After Asking People to 'Turn Up the Volume' on Instagram Chris Pratt said he didn't intend to offend the more than 38 million Americans who suffer from hearing loss By Stephanie Petit Stephanie Petit Stephanie Petit is a Royals Editor, Writer and Reporter at PEOPLE. People Editorial Guidelines Published on May 4, 2017 02:37 PM Share Tweet Pin Email Photo: Source: Chris Pratt/Instagram Chris Pratt realized he may have offended people who are hard of hearing in a recent Instagram post — and found a moving way to say he was sorry. The Guardians of the Galaxy Vol. 2 star shared a video in which he apologized in sign language for telling people in a previous post to turn up the volume (Instagram’s default setting is to play the video without noise) rather than use the subtitles. “When I made a video recently with subtitles, and requested that people turn up the volume and not just ‘read the subtitles’ it was so people wouldn’t scroll past the video on mute, thus watching and digesting the information in the video,” he wrote. “HOWEVER, I realize now doing so was incredibly insensitive to the many folks out there who depend on subtitles.” The 37-year-old actor said he didn’t intend to offend the more than 38 million Americans who suffer from hearing loss. “I have people in my life who are hearing-impaired, and the last thing in the world I would want to do is offend them or anybody who suffers from hearing loss or any other disability. So truly from the bottom of my heart I apologize,” he wrote. “Thanks for pointing this out to me. In the future I’ll try to be a little less ignorant about it.” Pratt added that he was completely in control of his social media and this was not a stunt encouraged by his publicity team. “I am doing this because I’m actually really sorry,” he said. “Apologies are powerful. I don’t dole them out Willy-Nilly. This is one of those moments where I screwed up and here’s me begging your pardon. I hope you accept my apology.” The actor also encouraged Instagram to have an option to add subtitles to videos. Pratt also recently apologized for suggesting that “the voice of the average, blue-collar American” wasn’t represented in movies and TV shows. “I don’t see personal stories that necessarily resonate with me, because they’re not my stories,” Pratt told Men’s Fitness. “I think there’s room for me to tell mine, and probably an audience that would be hungry for them. The voice of the average, blue-collar American isn’t necessarily represented in Hollywood.” RELATED VIDEO: Chris Pratt and Anna Faris Win Hammiest Couple at Guardians of the Galaxy Vol. 2 Premiere After facing some backlash on the comment, Pratt took to Twitter to apologize. “That was actually a pretty stupid thing to say. I’ll own that,” he wrote. “There’s a ton of movies about blue collar America.”