Several people are claiming the blender malfunctions, causing burns and lacerations.
At least 22 people have come forward suing NutriBullet for injuries related to using the high-speed blender.
The users say the NutriBullet exploded off of the machine from the pressure inside the container, causing the spinning blade to lacerate people or the heated contents inside to cause severe burns.
One plaintiff, Sheryl Utal, tells CBS News she experienced second-degree burns after her blender burst after having used it for several years to make smoothies.
“It just came flying out all over me, all over the kitchen, the ceilings, the walls,” Utal says. “And it was on my chest. It also had hit me in the face as well.”
Another customer named Rosa Rivera, who is also suing the company, told CBS News her face was burned and wants to warn people not to use the product.
Danny Abir, the attorney for the two women who says he is also representing 20 more cases in Los Angeles, attributes the malfunction to a manufacturing defect: “The spinning creates heat and pressure inside the canister and the canister can blow up.”
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Another attorney named Doug Rochen told FOX 11 the product doesn’t feature any safety measures, including an on/off switch, to prevent the blender from overheating and bursting.
“We represent one client whose dominant right hand was mutilated by the NutriBullet, she was making lunch for her husband, the unit, lid, vessel exploded, and it caused her hands to fall into the blade,” he says. “It builds up pressure, and heat within the unit, which causes the body of the vessel to separate from the blade assembly like a rocket ship, and it explodes.”
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A corporate attorney for NutriBullet, Mark Suzumoto, told FOX 11 the injuries are due to misuse of the blender, saying it is “physically impossible” for the machine to “burst after just 15 to 20 seconds of use cool or room temperature contents.” Suzumoto also notes there is a manual with the machine that clearly outlines how to properly use it.
NutriBullet tells PEOPLE in a statement: “Customer safety and satisfaction are paramount at NutriBullet. Reports of blenders, which have operated normally for years, suddenly turning cool ingredients into scalding hot mixtures after less than 20 seconds of normal operation are perplexing and contrary to the hundreds of millions of uses by satisfied NutriBullet customers worldwide.”
The company also shared their safeguards and cautionary information:
“We will investigate the claims thoroughly and analyze the blenders in question to determine exactly what happened,” the statement continues. “Whatever the circumstances surrounding these accidents, we wish prompt and complete recoveries to those involved.”