"Our pizzas are made to order and we prepare our dough fresh in restaurant," a Chuck E. Cheese spokesperson tells PEOPLE.

By Jessica Fecteau
February 12, 2019 04:36 PM
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Chuck E Cheese
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Chuck E. Cheese is denying claims made by a popular YouTuber.

After Shane Dawson, the host of the Investigating Conspiracies whose YouTube channel has over 20 million subscribers, posted a video claiming that his belief that the restaurant chain takes uneaten pizzas from old customers and serves them as new, Chuck E. Cheese has released a statement to PEOPLE.

“The claims made in this video about Chuck E. Cheese’s and our pizza are unequivocally false,” a spokesperson for the company says. “No conspiracies here – our pizzas are made to order and we prepare our dough fresh in restaurant, which means that they’re not always perfectly uniform in shape, but always delicious.”

According to Dawson’s theory—which he emphasizes is “just a theory, not a fact”—uneaten slices of pizza are saved from customers’ leftover trays and then used to make a new pie to be reheated and given out to the next guest. In the video, Dawson shows a pizza with uneven edges that looks like it’s been pieced together, and cites other examples of this he’s found on the internet.

Dawson and his friends then go to a Chuck E. Cheese restaurants to test the theory themselves with a fresh pizza, where they believe the evidence supports the conspiracy (at 1:01 in the video above).

“It’s weird because it looks like it’s cooked the same throughout,” his friend says when their pizzas come out. “The cut’s not even.”

“I honestly was like the pizza will come out, it’ll be normal, we can laugh about it, whatever,” Dawson says. “This is like a problem.”

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Nearly 8 million people have watched the video and more than 193,000 people have commented their reactions.

Chuck E. Cheese has been a destination for children’s parties for decades — even North West, the daughter of Kanye West and Kim Kardashian West, celebrated her fourth birthday there in 2017.

Last year, the company announced the launch offering delivery of their pizza to homes nationwide.