Michael Conroy/AP
September 12, 2015 12:00 AM

After the completion of their investigation into convicted sex offender Jared Fogle, Subway announced that they found only one “serious” complaint against the former company spokesman, PEOPLE can confirm.

According to a statement from Subway, their investigation included an “extensive review” of over a million comments sent to the customer relations team. They also reviewed “all available documents, and interviews with past and present Company and Franchisee Advertising Fund employees and management.”

“The investigation identified one complaint that was submitted via Subway’s website in 2011 that exposed concerns about Mr. Fogle,” the statement reads. “Although the complaint was serious, there was nothing that implied anything about sexual behavior or criminal activity involving Mr. Fogle.

“We regret that this comment was not properly escalated or acted upon. When we first learned of the investigation into Mr. Fogle, we immediately suspended and subsequently ended out relationship with him.”

The statement continued, wishing victims and their families the company’s “deepest sympathies”.

While Subway reports only one complaint, a former company franchisee claimed that she told the company about Fogle’s sexual interest in children as early as 2008, but officials did nothing.

The chain restaurant has denied being aware of the claims.

Since allegations against Fogle surfaced, the 38-year-old has accepted a plea deal and will serve at least five years in prison, as well as paying $1.4 million in restitution and registering as a sex offender.

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