'Yes, It's Prince': 911 Call Reveals Frantic Attempts to Get Help for Star After He Was Found Unresponsive in Elevator

The man who called for an ambulance did not seem to know that Prince's famed home and studio was called Paisley Park and did not know the address – or even what city it is in

Photo: Paul Natkin/WireImage

brightcove.createExperiences(); A transcript of the 911 call from Prince’s compound reveals the frantic attempts to get help for the superstar after he was found unresponsive in an elevator Thursday morning.

The man who called for an ambulance did not seem to know that Prince’s famed home and studio was called Paisley Park and did not know the address – or even what city it is in.

The caller, who has not been identified, knew only that he was at “Prince’s house.”

“Yeah, we have um, yeah, we have um, so yea, um, the person is dead here,” the caller tells a Carver County emergency dispatcher.

When asked what happened to the victim, the caller responds: “I don’t know, I don’t know.”

Later, he says: “Yes, it’s Prince.”

Prince was found unresponsive at 9:43 a.m. on Thursday and pronounced dead at 10:07 a.m. when emergency crews were unable to revive him. He was 57.

The 911 transcript reveals that emergency crews canceled ambulances after first-responders confirmed that the star was “DOA” – dead on arrival.

Here is the entire transcript:

Dispatcher: 911, where is your emergency?

Unidentified Male: Hi there, um, what’s the address, here? Yea we need an ambulance right now.

Dispatcher: OK.

Unidentified Male: We have someone who is unconscious.

Dispatcher: OK, what’s the address?

Unidentified Male: Um, we’re at Prince’s house.

Dispatcher: OK, does anybody know the address? Is there any mail around that you could look at?

Unidentified Male: Yea, yea, OK, hold on.

Dispatcher: OK, your cellphone’s not going to tell me where you’re at, so I need you to find me an address.

Unidentified Male: Yea, we have um, yea, we have um, so, yea, um, the person is dead here.

Dispatcher: OK, get me the address please.

Unidentified Male: OK, OK, I’m working on it.

Dispatcher: Concentrate on that.

Unidentified Male: And the people are just distraught.

Dispatcher: I understand they are distraught, but —

Unidentified Male: I’m working on it, I’m working on it.

Dispatcher: OK, do we know how the person died?

Unidentified Male: I don’t know, I don’t know.

Dispatcher: OK.

Unidentified Male: Um, so we’re, we’re in Minneapolis, Minnesota, and we are at the home of Prince.

Dispatcher: You’re in Minneapolis?

Unidentified Male: Yea, Minneapolis, Minnesota.

Dispatcher: You’re sure you are in Minneapolis?

Unidentified Male: That’s correct.

Dispatcher: OK, have you found an address yet?

Unidentified Male: Yea, um, I’m so sorry, I’m so sorry I need, I need the address here?

Unidentified Female: 7801.

Unidentified Male: 7801.

Dispatcher: 7801 what?

Unidentified Male: Paisley Park, we are at Paisley Park.

Dispatcher: You’re at Paisley Park, OK, that’s in Chanhassen. Are you with the person who’s …

Unidentified Male: Yes, it’s Prince.

Dispatcher: OK.

Unidentified Male: The person.

Dispatcher: OK, stay on the line with me.

Unidentified Male: OK

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(phone ringing)

Ridgeview Ambulance dispatcher: Ambulance, Shirley.

Dispatcher: Carver with the transfer for Paisley Park Studios, 78.

Ambulance dispatcher: Paisley Park Studios, OK.

Dispatcher: 7801 Audubon Road.

Ambulance dispatcher: OK.

Dispatcher: We have a person down, not breathing.

Ambulance dispatcher: Down, not breathing.

Dispatcher: Yup.

Unidentified Male: He’s, he’s —

Dispatcher: We’re going to get everybody, go ahead with the transmittal sir.

(Carver County Dispatcher 2 comes on line)

Ambulance dispatcher: Yea, Kayley, this is Shirley at Ridgeview. You can cancel anybody going to Aubudon, confirmed DOA.

Dispatcher 2: OK, thank you.

Ambulance dispatcher: All right, thanks, bye.

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