Michael Conroy/AP
July 08, 2015 08:25 AM

In the early hours of Tuesday morning, FBI agents and state police descended on a quiet tree-lined subdivision in Zionsville, Indiana, where now-former Subway spokesman Jared Fogle lives with his wife and two children.

Neighbors in the upscale community just north of Indianapolis were shocked by the raid, which lasted 11 hours while officials removed electronics from Fogle’s half million-dollar home. “I hope he’s innocent,” neighbor Julie Hole tells PEOPLE.

What authorities were looking for is still unconfirmed, but the investigation comes just months after the executive director of Fogle’s Jared Foundation was arrested on federal child porn charges.

Russell Taylor, 43, was taken into police custody in April and charged with seven counts of production of child pornography and one count of possession of child pornography. He attempted to commit suicide in May, but he failed and remains on life support.

Fogle himself has not been arrested or charged with any offense. “Jared has been cooperating with law enforcement and its investigation of certain unspecified activities and looks forward to its conclusion,” his lawyer Ron Elberger tells PEOPLE in a statement.

Still, his reputation has taken a hit amid the probe. In a statement Tuesday, Subway announced that it was temporarily severing ties with Fogle, who is worth an estimated $15 million, while the investigation is underway. “Both Jared and Subway agree that this was the appropriate step to take,” the statement reads.

And in April, CATCH (Coordinated Approach To Child Health) suspended their relationship with the Jared Foundation following Taylor’s arrest, the organization confirmed to PEOPLE in a statement.

But Hole says there’s never been any indication of wrongdoing on Fogle’s part. She describes the Fogle family as “just normal neighbors.” The kids, ages 2 and 4, “are adorable,” she says. “They’re always running around outside, playing basketball.”

The family “has a lot of get-togethers with friends, birthday parties for the kids,” she adds. “They’re social, with a large group of friends. ”

As for Jared, he’s quiet, but friendly. “He’s always waving and saying hi,” she says.

Neighbor Dennis Cryder tells PEOPLE that Fogle mostly keeps to himself. “He has a lot of personal appearances,” he says. “I don’t really see them.”

However, Hole’s husband Ed says that doesn’t mean he thinks Fogle was involved in anything illegal. “He’s never been changed with anything,” he says, adding: “He’s innocent until proven guilty.”

Reporting by HILARY SHENFELD

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