Uber Tries to Charge Woman $12K for 35.5-Minute Ride
On March 28, Jaime Hessel took an Uber ride from East Williamsburg, Brooklyn, to East Midtown Manhattan. It was a 6.79-mile ride; it lasted 35 minutes and 29 seconds.
The bill? $12,251.49.
Admittedly, it was snowing lightly, and surge pricing was in effect. But neither of those accounted for the driver’s decision to stop in the middle of the Brooklyn-Queens Expressway, and eventually cut across lanes of the Pulaski Bridge and the Midtown Tunnel.
By the end of the trip, Hessel told Gothamist, “The driver was driving in the bus lane to make up for lost time. I had him drop me off a block away from the bar because I didn’t want to be in the car anymore. I felt very unsafe.” (Hessel was attending Crawl for Cancer, a fundraising pub crawl.)
Hessel’s initial receipt was $56.40, which she contested, citing the driver’s negligence. Uber responded by April 3, saying they agreed with her and intended to credit her account $15. However, her credit card expired April 1, and she didn’t provide Uber with a new one – which turned out to be a wise decision, because an odd error on Hessel’s account showed that Uber was attempting to charge her $12,000, down from $16,000.
Gothamist has the full exchange between Hessel and Uber, which reads like Beckett. Uber says nothing’s wrong; Hessel says they tried to charge her $12K; Uber says we just want to give you $15, where’s your credit card information? Ultimately, we all circle the drain of nonexistence like so much soap residue.
An Uber spokesman told Gothamist, “We apologize to this rider for any inconvenience and we have provided them with a full refund.”
When will Godot come?