Time Warner Cable really wanted Luiz Perez to pay her bill. They called her 153 times about it in less than one year, in fact, using an “interactive voice response” system aimed at delinquent bill-payers.
Unfortunately, Perez could no longer be reached at the number TWC was calling. Instead, Araceli King, an insurance adjuster from Irving, Texas, was the recipient of all 153 of those calls. Naturally, she wasn’t thrilled, and attempted to explain the situation to TWC, at one point via a seven-minute call with a representative.
That didn’t work, so she took them to court. Now, TWC owes King $229,500 for each of the 153 calls – that’s $1,500 per call, at “triple damages” rates. The company alleged that it’s not liable to King under the federal Telephone Consumer Protection Act, aimed at curtailing “robocalling” and telemarketing violations, because it meant to call Perez.
The only problem with that argument is that 74 of the calls had been placed after King filed her first suit with TWC, in March of 2014. U.S. District Judge Alvin Hellerstein called those calls “particularly egregious violations of the TCPA” and proof that “TWC simply did not take this lawsuit seriously.”
Time Warner Cable recently made a powerful enemy in Saturday Night Live‘s Colin Jost, who, after detailing a litany of complaints about the company’s service, offered his Twitter followers $50 if they sent him proof they’d switched their cable service away from TWC.