Customer Service Rep Changes Jilted Bride-to-Be's Entire Perspective with One Seriously Sweet Act of Kindness
Tonya KYY905 helped Christina Grady out with far more than just her credit card
It’s rare that a credit card fraud alert will result in a positive life-changing experience, but for Christina Grady, that’s exactly what happened.
Grady was having one of those stretches of weeks where it feels like life’s just grinding you down under its heel like a cigarette butt: Her fiancé broke up with her, she had to find a new place to live and, while in the middle of purchasing new furniture for her post-breakup living space, her credit card was shut down due to “suspicious activity.”
The 36-year-old dutifully called up Capital One to straighten out the situation, but ended up getting so much more than a reactivated credit card. She ended up pouring out her feelings to the woman on the other end of the line, a customer service rep known only as “Tonya KYY905,” and an unexpected moment of bonding occurred.
“We really just started joking with each other, and she just said, ‘Girl! I’m going to give you 4,500 miles,’ ” Grady told BuzzFeed News. Tonya then told Grady to take a vacation and go on an accompanying Instagram spree.
But that wasn’t the end of Tonya’s involvement in Grady’s life: Five days later, Grady got a text from her ex noting that someone had sent flowers to their house.
“I’m glad we had a chance to speak recently. Please know that you are in my thoughts and I hope that these can brighten your day! Best wishes, Tonya, KYY905, Capital One,” the note attached to the flowers read.
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“I just started crying!” Grady recalled. “It’s nice when someone takes the time to be kind and bring out your strength,” she said. “And that’s what Tonya did for me.” She said she’s planning on using the miles to go on her planned wedding trip to Belize.
“Before, I was thinking I’d go on this depressing trip where everyone’s going to try and make me happy,” Grady said. “Now, the plan is, I’m going to use the miles, bring my wedding dress, put it on, take a bunch of pictures of me marrying pizza, and I asked Capital One if they would send Tonya.” (Capital One has not responded to the offer yet.)
Thank you Tonya KYY905 for restoring our faith in the people on the other end of the line. Christina, best of luck on your upcoming nuptials to pizza (we’re jealous!) and enjoy your trip to Belize. We’re off to call our credit card company and connect with someone.