After hearing parents’ concerns on the helpline, the mom of 1-year-old Princess Charlotte and 3-year-old Prince George observed, “What we’ve taken away is just how normal it is. We are parents ourselves. I am sure we will face worries. We do face worries, because we’ve got small young children. If those worries escalate, how vital it is to get support – and you are providing that support.”
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Kate added, “As a parent and as a mother, having that feeling that there is somebody there that is non-judgemental, that can provide the professional
support, and that can really provide helping hand at a really difficult time.”
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Chatting to charity leaders afterwards, William said, “I found it very eye-opening. I thought the service was fantastic. I think the idea that you’ve got these very caring, lovely people on the end of the phone who listen for as long as they need to, to build the picture of what is going on, and then provide extremely good advice. And then the fact that you’ve got the mental health professionals later
down the line if necessary.
“I think that is a really good balance of getting the right support straight to these families who are clearly at their wits’ end at what to do, and reaching out. Thank goodness they do reach out to something like this. I think it is fantastic.”
William went on, “It is important that parents understand that you can’t be brilliant at everything. It is totally fine to talk about it and to seek help and to speak out, because we’re not all superheroes. There is a lot of pressure on parents, and most of it is self-made by parents themselves, where you feel you have to be able to handle everything. You have to show strength and resilience to everything. But there are some times when it all gets too much and you need to reach out, and that’s totally fine.”