“Aaron has decided to enter a facility to improve his health and work on his overall wellness,” Steve Honig, the singer’s rep, tells PEOPLE. “He is going to do this privately and focus all his attention on being the best person and performer possible. He is grateful for the support and love from his fans and looks forward to coming back stronger than ever before.”
Further details about what Carter, 29, will be treated for are unavailable at this time. “Only I can change my life,” he Tweeted as news broke. “No one can do it for me.”
The news comes the day after police were summoned to his home for a welfare check after a neighbor called authorities after a concerning FaceTime conversation, according to papers obtained by PEOPLE. The caller said Carter’s “words were slurred and did not make sense,” and noted his “skin color was off.”
There have been multiple welfare checks on Carter at his St. Petersburg, Florida, home in the last month. In a Sept. 6 report, the caller stated Carter was “not in a safe mental state.” The person stated Carter had been threatening suicide and that they believed him to be “engaging in drug activity,” including Xanax, Klonopin, and “dusters” (huffing compressed computer duster spray).
Earlier this month, authorities visited Carter’s home three times in a 24-hour period after an individual reported that he had attempted to buy a gun and threatened to harm his family members. Additionally, he rear-ended a driver in Florida over Labor Day weekend and was cited for two misdemeanor violations, according to The Blast.
The star last released new music in January, dropping the hit single “Sooner or Later” off his EP, LØVË. In the months since, Carter had been plagued by personal problems – and defended himself against allegations of drug and alcohol abuse after the July DUI incident.
A former publicist for the star told PEOPLE at the time that Carter has had problems that “stemmed from his childhood.”
“With the death of his sister a number of years back and the relationship with his mother, Aaron needs to put the drugs down and speak to a friend,” asserted the former publicist, who added, “He needs a good slap in the face to wake up and I really hope this is it, because he is so talented and needs to stop what he’s doing.”
Another prior publicist, Jonathan Ward, told PEOPLE that Carter was constantly “cyberbullied,” and couldn’t “get away from these people who want to berate him.” “He’s human,” Ward added.
Carter has often been open about his struggles with the darker side of fame, revealing in a Twitter letter in December 2015, “Love is the toughest thing I deal with in my life. I’m constantly misunderstood and judged for my past, I’m a really sensitive guy and yes jealous and insecure at times cause I know I’m a skinny dude all of the anxiety stuff.”
- Reporting by SARAH MICHAUD