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United Airlines Apologizes After Agent Canceled a Man’s Ticket For Filming a Dispute

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Passengers use self check-in kiosks inside the United Continental Holdings Inc. terminal at Newark Liberty International Airport (EWR) in Newark, New Jersey, U.S., on Wednesday, April 12, 2017. United Airlines is under fire for forcibly removing a passenger from a plane in Chicago shortly before departure to make room for company employees, an incident which demonstrates how airline bumping can quickly veer into confrontation. Photographer: Timothy Fadek/Bloomberg via Getty Images
Timothy Fadek/Bloomberg via Getty Images

United Airlines is in the hot-seat once again after a customer said a ticketing agent canceled his reservation apparently because he was recording their interaction.

In the two-minute clip, which has been shared almost 5,000 times on Twitter, the agent appears to tell her off-screen colleague to nix passenger Navang Oza’s reservation because he “did not have my permission to videotape.”

RELATED: What’s Next for United in ‘Really, Really, Terribly Bad’ Handling of Passenger Dragging Crisis? It Gets Worse

Oza was attempting to check in for a San Francisco-bound flight from New Orleans around 4 a.m. when the argument took place, NBC Bay Area reports. He told the network he began recording because “the lady was being rude” after he questioned her over an oversized luggage fee, which he claims was more than twice the amount he paid on the way over.

The agent can be heard telling Oza that, “until that is erased you’re not traveling.” Later in the footage, a man believed to be an airport police officer can be heard telling Oza that he was free to record because he was in a public space.

RELATED: Here’s Why You’re Seeing So Many Airline Fight Videos Lately

United reportedly said that the Oza’s video “does not reflect the positive customer experience we strive to offer,” and apologized. “We are reviewing this situation, including talking with Mr. Oza and our employees to better understand what happened,” read a statement from the airline cited by NBC.

Oza’s video is just the latest public relations challenge for United, which is still reeling after the forcible removal of passenger Dr. David Dao from an overbooked flight in April bought the airline global condemnation.

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